Overview
Refund statuses show where an order is in the Stripe refund lifecycle.
Requirements
- Refunded or refund-attempted order.
- Webhooks configured.
- Access to PayPress Orders.
Steps
- Open PayPress Orders.
- Review the Status column.
- Open Order Details.
- Compare amount refunded and payment status.
- Check Diagnostics if the status is unclear.
Expected Result
PayPress may show statuses such as Refund Pending, Partially Refunded, Refunded, or Refund Failed depending on Stripe refund events and local synchronization.
Important Notes
Current PayPress admin refund action is full-refund focused. Partially Refunded may appear when Stripe reports a partial refund state, but merchant-entered partial refund creation is not yet implemented in PayPress.
Troubleshooting
If a refund was submitted but the order still says Paid, wait for webhook processing and refresh. If Refund Failed appears, review Diagnostics and Stripe for the failure reason.