Overview
Form Responses show the answers a customer submitted through a PayPress Payment Form before checkout.
Requirements
- A plan with Payment Forms enabled.
- Customer submitted the form.
- Checkout completed.
- Order created by webhook processing.
Steps
- Add a Payment Form to a plan.
- Complete checkout and submit form fields.
- Open PayPress Orders.
- Click Details for the order.
- Review the Form Responses section.
Expected Result
The order shows a historical snapshot of the submitted form responses. Future edits to the plan form do not change old order responses.
Important Notes
PayPress stores form responses locally on the order. Raw response values are not sent to Stripe metadata. Form responses are order-specific and are useful for service details, donation dedications, preferences, and intake questions.
Troubleshooting
If responses are missing, confirm the form was enabled before checkout and that the customer submitted it. If a field label changed later, older orders should still show the historical snapshot.