Overview
Stripe references are IDs that connect a PayPress order to the matching Stripe objects. They are useful for support, accounting, refunds, and troubleshooting.
Requirements
- A PayPress order.
- Stripe references received through checkout or webhook events.
- Access to Order Details.
Steps
- Open Order Details.
- Find the Stripe References section.
- Review available IDs.
- Click supported references to open the matching Stripe Dashboard object.
- Use plain-text references for unsupported object types.
Expected Result
Supported references such as Customer, Payment Intent, Charge, Invoice, Subscription, and Checkout Session can link to Stripe when available.
Important Notes
Stripe references were removed from the Orders table to reduce clutter. Order Details is the correct place for full Stripe diagnostics.
Troubleshooting
If a reference is missing, Stripe may not have provided it yet or the payment type may not use that object. If a link does not open the expected Stripe object, confirm you are in the matching Stripe mode and account.