Subscription Renewal Not Appearing

Overview

Use this guide when a subscription renewal succeeds in Stripe but no renewal order appears in PayPress.

Symptoms

• Stripe shows a paid renewal invoice.
• PayPress subscription exists.
• No new renewal order appears.
• Event Timeline may not show invoice events.
• Event may be ignored as foreign.

Likely Causes

• Invoice webhook did not arrive.
• Ownership validation blocked the event.
• The renewal was created manually without PayPress ownership context.
• Stripe event is in a different mode.
• Invoice was not actually paid.

Resolution Steps

1. Confirm the renewal invoice is paid in Stripe.
2. Check PayPress Event Timeline for invoice.payment_succeeded or invoice_payment.paid.
3. Confirm webhook delivery in Stripe.
4. Check for Foreign Event Ignored.
5. Confirm the subscription originated from this PayPress installation.
6. Refresh Orders and Subscriptions after webhook processing.

Expected Result

A successful renewal invoice should create a new local order when invoice events pass ownership validation.

Additional Notes

PayPress does not poll Stripe on a schedule for renewal orders. It relies on webhook events.

Related Articles

• Subscription Renewals
• Testing Subscriptions with Stripe Test Clocks
• Foreign Event Ignored