Overview
Use this guide when an order exists but the receipt or invoice link is not visible.
Symptoms
- Orders table does not show Receipt or Invoice action.
- Order Details External Links section is missing a document.
- Success page does not show a document link.
- Subscription order has an invoice ID but no invoice URL yet.
Likely Causes
- Stripe has not generated the document yet.
- Related charge or invoice webhook has not processed yet.
- The payment type does not provide that specific document link.
- Webhook enrichment was delayed or blocked.
- You are comparing Test Mode and Live Mode objects.
Resolution Steps
- Wait a few seconds and refresh Order Details.
- Check Stripe to confirm the document exists.
- Check Event Timeline for charge and invoice events.
- For subscriptions, look for hosted invoice URL and invoice PDF.
- Confirm webhooks are configured for the active mode.
- Use Refresh Stripe Data on eligible subscription invoice orders when available.
Expected Result
PayPress displays receipt and invoice links when Stripe provides them and webhook/enrichment data reaches WordPress.
Additional Notes
Subscription billing documents often use the hosted invoice page rather than a separate receipt URL.