Overview
Use this guide if an order shows a blank Created date, sorts incorrectly, or displays an invalid date on the success page.
Symptoms
- Created date is blank in Orders.
- Order sorts to the bottom.
- Order Details Date shows a dash.
- Success page shows an invalid date.
Likely Causes
- Historical order created before timestamp hardening.
- Database stored
0000-00-00 00:00:00. - Webhook race or runtime anomaly affected an older insert path.
- Site has not run the repair migration yet.
Resolution Steps
- Confirm PayPress is updated to a timestamp-hardened version.
- Visit the admin area so upgrade routines can run.
- Check whether the order date is repaired.
- If the issue remains, compare
created_atandupdated_atin the database. - Use updated_at as the likely historical repair source when available.
Expected Result
New orders should persist valid Created timestamps. Historical zero-date orders should be repaired by the migration when possible.
Additional Notes
This issue was specifically hardened after confirmed historical zero-date cases. It should not be expected for new orders on current PayPress versions.