Overview
Use this guide when Stripe collected a shipping address but PayPress does not show it on Order Details.
Symptoms
- Stripe Dashboard shows shipping details.
- PayPress Order Details says no shipping address collected.
- shipping address section is missing.
- Customer details show only partial address information.
Likely Causes
- Shipping collection was not enabled on the plan before checkout.
- Webhook event did not include shipping details.
- Older PayPress version read a non-shipping address field.
- Webhook/order was created before shipping storage was added.
- Event ownership validation blocked local order creation.
Resolution Steps
- Confirm Collect Shipping Address is enabled on the plan.
- Run a new checkout after saving the setting.
- Open the Order Details page.
- Confirm the Shipping Address section appears.
- Compare with Stripe Dashboard.
- Check webhook diagnostics if the address is still missing.
- Update PayPress if using an older shipping-storage version.
Expected Result
When shipping collection is enabled and Stripe provides shipping details, PayPress should display the shipping address on Order Details.
Additional Notes
PayPress stores shipping details locally as JSON. It does not calculate shipping rates, create labels, or integrate with carriers.