Payment Form Responses Missing

Overview

Use this guide when a completed order does not show the expected Payment Form responses.

Symptoms

• Form Responses section is missing.
• Some fields are missing.
• Export shows empty form submission data.
• Customer says they submitted fields.

Likely Causes

• Payment Form was not enabled before checkout.
• Customer used a plan without a form.
• Checkout did not complete.
• Webhook order creation did not receive the stored checkout context.
• Form was changed after the order, but old snapshot should still remain if submitted.

Resolution Steps

1. Confirm the plan has Payment Forms enabled.
2. Confirm the form fields were saved before checkout.
3. Run a new test checkout and fill every field.
4. Open Order Details.
5. Review Form Responses.
6. Check the order export for raw form_submission JSON.
7. Check Diagnostics if the order was not created normally.

Expected Result

Submitted form responses should appear as a historical snapshot on the order.

Additional Notes

PayPress does not send raw form response values to Stripe metadata. Responses are stored locally through the checkout context and order snapshot flow.

Related Articles

• Payment Forms Overview
• Form Responses on Orders
• Order Not Created